Vistara Customer Care Number-Contact Details

Vistara is joint venture between Tata Sons Pvt. Ltd. and Singapore Airlines Ltd. Vistara Customer care toll free helpline numbers, e-mail support across the world, other queries are discussed below.

Vistara Customer Care – Across the World

Customer Care Number +91 9289228888
E-mail Support [email protected]
Grievance Redressal- Nodal Officer[email protected]
Appellate Authority [email protected]
Air Sewa www.airsewa.gov.in
For Media[email protected]
For Club Vistara[email protected]

India

Customer Care Number +91 9289228888
Customer Support E-mail[email protected]
For Baggage Lost – Delhi Airport [email protected]
For Baggage Lost – Mumbai Airport [email protected]
Registered OffficeTATA SIA Airlines Ltd.
Jeevan Bharti Tower-1,10th floor,
124 Connaught Circus,
New Delhi 110001, India
Corporate OfficeTATA SIA Airlines Ltd.
10th Floor, One Horizon Center,
Golf Course Road, DLF Phase-V, Sector-43,
Gurgaon, Haryana-122003, India

Australia

Customer Care Toll Free Number 1300 032 802
E-mail Support [email protected]irvistara.com
Registered OfficeThe Walshe Group
Level 5, 117 York Street, Sydney NSW 2000
Office timings: Mon-Fri 0900 -1700 Syd LT

Bangkok

Contact Number+66 2 7181839 – 40
+66 91 223 4748
E-mail [email protected]
For Baggage loss in the Airport [email protected]
Registered officeAir People International Co.Ltd.
14th Floor, Charn Issara Tower II
2922/215 New Petchburi Road, Bangkapi, Huaykwang,
Bangkok 10310

Colombo

Contact Number +94112168290
E-mail [email protected]
Registered OfficeNorth South Lines (Pvt) Ltd
No 400 Deans Road, Colombo 10

Greece & Cyprus

Contact Number +302109942567
E-mail [email protected]
Registered OfficeAsian Aviation
501 Vouliagmenis Avenue
16341 Ilioupoli Greece

Japan

Contact Number 81 3 3593 6769
Fax No  81 3 3593 6534
E-mail Support [email protected]
Registered OfficeAir System Inc.
Shimbashi Frontier Bldg., 7F,
3-4-5, Shimbashi, Minato-ku, Tokyo, 105-0004 Japan

Singapore

Contact number +65 6922 9600
E-mail [email protected]
For Any Grievance Redressal – E-mail [email protected]
For Baggage lost in Singapore Airport +65 65974500
Registered OfficeChangi Travel International Pte Ltd
80 Airport Boulevard #04-07/08
Monday to Friday, 09:00AM – 06:00PM
Changi Airport Terminal 1,Singapore-81964

UAE

Contact Number +971 4 359 5000
E-mail Support [email protected]
For Baggage Lost – in Dubai Airport +971 4504 4594
Registered office New World Travels
Sharaf Building, Ground floor,
Next to Sharaf Exchange, Mankhool,
Bur Dubai, United Arab Emirates

Kathmandu

Contact Number +977-1-4432616/617
E-mail [email protected]
Registered Office Travel Right Pvt. Ltd.
Office Address: Hattisar-1, Kathmandu, Nepal

Russia

Contact number +7 495 699-52-19
E-mail [email protected]
Registered Office APG Russia Ltd.
Bolshaya Sadovaya str., 10, office  VIII (20), 123001, Moscow, Russia

France

Contact Number +33 153 77 13 15
E-mail [email protected] 
Registered Office APG
66 avenue des Champs-Elysées, Paris, France 75008

United Kingdom

Contact Number +44 (0)20 7644 6122 
E-mail [email protected]
Registered Office Aviareps UK Ltd.
7th Floor, The Mille; 1000 Great West Street,
Brentford TW8 9DW, Greater London, United Kingdom

Ireland

Contact Number +353 (0)1 663 3932 
E-mail [email protected]
Registered Office Aviareps UK Ltd
3 Upper Mount Street, Dublin 2, Republic of Ireland

Benelux

Contact Number +31 – (0)20-5200286 
E-mail  [email protected]
Registered Office Aviareps BV
Capellalaan 121 2132 JM Hoofddorp Netherlands

Saudi Arabia

Contact number +966 12 606 0018 
E-Mail [email protected]
Registered Office ACE Travel Ltd.
1st floor, Near Gate No. 13, Heraa International Mall,
Heraa Street, Al-Naim District, Jeddah,
Saudi Arabia P.O. Box 6152, Jeddah 21442

Taiwan

Contact number 886-2-2771-5900 
E-mail [email protected]
Registered Office  Federal Transportation Co.,Ltd.
10F.-5, No. 168, Sec. 3, Nanjing E. Rd.,
Zhongshan Dist., Taipei City 104, Taiwan

Kenya

Contact number 25472 169 7730 
E-mail [email protected]
Registered Office Acharya Travel Agencies Ltd
No 43 Moi Avenue Acharya Travel House , Nairobi

New Zealand

Contact number 0800 326 135 
E-mail [email protected]
Registered Office Walshes World Limited
Level 6, 52 Swanson Street, Auckland. 1010, New Zealand

Germany

Contact number +49(0)69 20977638 
E-mail [email protected]  
Registered Office Friends Touristik Marketing GmbH & Co KG
Hochstraße 17 | 60313 Frankfurt am Main

Oman

Contact Number+968 24760500,
+968 24760551
E-mail [email protected]
Registered Office Khimji’s House Of Travel
Khimji’s Building, Opp. Hotel Haffah House, Ruwi Street ,Muscat.

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Frequently Asked Questions by Customers

What is the check-in baggage allowance?

For Travel Withn India – Fare Category Baggage Allowance per Customer (except infant)

Cabin ClassValueStandardFlexi
Economy Class1 pc, maximum 15kg15kg20kg
Premium Economy20kg25kg30kg
Business Class30kg35kg40kg

For Travel Outside India – To Bangkok, Dubai, Singapore and Colombo

Fare Category Baggage Allowance per Customer (except infant)

Cabin ClassValueStandardFlexi
Economy Class30kg30kg35kg
Premium Economy35kg35kg40kg
Business Class40kg40kg45kg

For Travel Outside India – To Kathmandu

Fare Category Baggage Allowance per Customer (except infant)

Cabin ClassValueStandardFlexi
Economy Class20kg20kg25kg
Premium Economy25kg25kg30kg
Business Class30kg35kg40kg

Which terminal in Delhi for Vistara

Airport:

Indira Gandhi International Airport,
New Udaan Bhawan, New Delhi

Airport Contact Number +91 011 61234567

Lounge:  Plaza Premium Lounge

Located – Domestic and International Departures, Terminal 3

Terminal Information:

Vistara operates from Terminal 3

vistara flies from which terminal in mumbai?

Airport :

Chhatrapati Shivaji Maharaj International Airport
Santacruz, Andheri
Mumbai

Airport Contact Information: +91 22 66851010

Lounge:

GVK Lounge and Loyalty Lounge (lounge access card holders)
Located in Terminal 2 on Level 3
Opening hours: 24 hours

Lounge for American Express card holders
Located in Terminal 2 on Level 3
Opening hours: 24 hours

Terminal Information:

Vistara operates from Terminal 2. For check-in, customers can proceed to Gate-4, Row-G

vistara flies from which terminal in Singapore?

Airport :

Singapore Changi Airport
70 Airport Boulevard, Singapore

Airport Contact Information: +65 6922 9600

Terminal no: 3

vistara flies from which terminal in Dubai?

Airport:

Dubai International Airport
Terminal 1, Airport Road, Dubai

Terminal :

Vistara operates from Terminal 1