GeM – Govt E-market Place customer care Numbers

e-procurement / By

GeM Customer Care

GeM-Government e Marketplace Customer Care

Toll Free Number 1 1800-419-3436
Toll Free Number 2 1800-102-3436
Railway Helpline +91 7824074423
E-mail Support [email protected]

Web Information Manager

Web Information Manager Divesh Prakash – Web Manager
Jeevan Tara Building 2nd Floor Parliament Street,
New Delhi-110001
E-mail: [email protected]

GeM Officials

DesignationExchangeDirect NoEmail Id
Chief Executive Officer (CEO)011-40236101011-23725091[email protected]
Chief Financial Officer (CFO)
011-23725098[email protected]
Company Secretary-KMP011-40236136–[email protected]
JS & ACEO011-40236174011-23725096[email protected]em.gov.in
ACEO011-40236131011-23725093[email protected]
ACEO011-40236141011-23725099[email protected]
JS & ACEO & CVO011-40236174011-23725090[email protected]
DCEO011-40236117–[email protected]
DCEO011-40236114–[email protected]
DCEO011-40236122–[email protected]
DCEO011-40236123–[email protected]
DCEO011-40236124–[email protected]
DCEO011-40236125–[email protected]
DCEO011-40236126–[email protected]
DCEO011-40236132–[email protected]
DCEO011-40236112–[email protected]
DCEO011-40236143–[email protected]
Program Management Head, Market Health Head011-40236162–[email protected]
OSD to CEO011-40236140–[email protected]
PMU-Head––[email protected]
Seller Organization Head011-45738164–[email protected]
Vice President-Product011-45738121–[email protected]
Director-Product Analytics011-45738111–[email protected]
Lead Buyer Dispute Resolution––[email protected]
Director–011-45738125[email protected]
Head-Trainings011-45738124011-40236134[email protected]
[email protected]
Head HR- functions––[email protected]
Lead innovations, Start ups011-40236155–[email protected]
Director011-40236116011-23725095[email protected]
Director011-45738114–[email protected]
Director – Product––[email protected]
Director – Quality

[email protected]
Advisor – Procurement Policy and Contract Frame Work011-40236111011-23725094[email protected]
Advisor – Business Functions and Integration011-40236121011-23725097[email protected]
Advisor – Railways011-40236137–[email protected]
Advisor- IT011-40236100–[email protected]
Advisor-Defence Procurement011-40236157–[email protected]
DD-Incident Management–011-45738132–
Director Seller Cluster Management011-40236197011-23708105dir.sellerclustermgt[@[gem.gov.in
Head Super Category011-45738118–[email protected]
CM Finance011-40236158–[email protected]
Head-Branding & PR_–head.branding[hyphen][email protected]
Sr. Manager_–[email protected]
Reception011-40236197011-23708105–

Facilitators – Training Team

Central Training Team

StateNameDesignationEmail
CENTRAL TEAMAkhil JindalTraining Head[email protected]

Regional Business Facilitators

StateNamed ResourcesDesignationMobileEmail
ANDAMAN & NICOBAR / ANDHRA PRADESHSheik NizamuddeenBusiness Facilitator7824074429[email protected]
BIHARMohammad Imtiyaz AnsariBusiness Facilitator7823922504[email protected]
KERALA / LAKSHADWEEPManesh MohanBusiness Facilitator9645642210[email protected]
CHHATTISGARHAmit kumar UpadhyayBusiness Facilitator7823922507[email protected]
DAMAN & DIU / DADRA & NAGAR HAVELI / GUJARATSagar SoniBusiness Facilitator9099988316[email protected]
DELHI / RAJASTHANSuraj SharmaBusiness Facilitator7823922511[email protected]
CHANDIGARH / HARYANANaveen JoshiBusiness Facilitator7823922510[email protected]
MADHYA PRADESHSumeet SharmaBusiness Facilitator7823922515[email protected]
Sanjay Kumar DehariaBusiness Facilitator7987704212[email protected]
UTTAR PRADESHPraveen Kumar WadhwaniBusiness Facilitator7823922518[email protected]
HIMACHAL PRADESH / JAMMU & KASHMIR / PUNJABKush TyagiBusiness Facilitator7823922519[email protected]
MAHARASHTRANikhil PatilBusiness Facilitator7823922501[email protected]
JHARKHANDKumar AmritanshuBusiness Facilitator9971993542[email protected]
ARUNACHAL PRADESH / ASSAM / MEGHALAYA / MANIPUR / MIZORAM / NAGALAND / TRIPURANiraj NikunjBusiness Facilitator9971119503[email protected]
GOA / KARNATAKAH S GowtamBusiness Facilitator9379049700[email protected]
ODISHASudhansu PradhanBusiness Facilitator8093694688Sudhansu[dot[[email protected]
PUDUCHERRY / TAMIL NADURamesh MahadevanBusiness Facilitator/Master Trainer7823922516[email protected]
TELANGANAJayavadivel RajaBusiness Facilitator/Master Trainer7823922517[email protected]
WEST BENGALBiswajit SarkarBusiness Facilitator7278009733[email protected]
UTTARAKHANDShashank SharmaBusiness Facilitator6381085612[email protected]

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Frequently Asked Questions

What are the reasons that price variations between GeM and other Market Places? (Buyer Question)

The variation in retail price and GeM Price of a product may be due to below factors.
a) GeM offered prices are inclusive of all taxes.
b) GeM products may have a different warranty period.
c) GeM may offers onsite warranty for some products.
d) The other reason also payment terms.

Why I am not getting “Direct Purchase” option, what could be the reason? (Buyer Question)

Direct Purchase option is available upto Rs.25,000. For values more than Rs.25,000 and upto Rs. 5,00,000, Direct Purchase is available for L1 seller, after comparison. The orders above Rs.5,00,000, it is mandatory for the Buyer to proceed with Bid/RA creation.

For Vendors how many days service offering(s) gets approved?

It takes 72 working hours for approval

Is it possible to change price once encrypted & saved AND is it possible to add or edit technical specifications ?

No, it is not possible.

Are the Bids inclusive of GST?

Yes, the offer submitted by the seller is Inclusive of GST