GeM-Government e Marketplace Customer Care
Toll Free Number 1 | 1800-419-3436 |
Toll Free Number 2 | 1800-102-3436 |
Railway Helpline | +91 7824074423 |
E-mail Support | [email protected] |
Web Information Manager
Web Information Manager | Divesh Prakash – Web Manager Jeevan Tara Building 2nd Floor Parliament Street, New Delhi-110001 E-mail: [email protected] |
GeM Officials
Designation | Exchange | Direct No | Email Id |
Chief Executive Officer (CEO) | 011-40236101 | 011-23725091 | [email protected] |
Chief Financial Officer (CFO) | 011-23725098 | [email protected] | |
Company Secretary-KMP | 011-40236136 | – | [email protected] |
JS & ACEO | 011-40236174 | 011-23725096 | [email protected] |
ACEO | 011-40236131 | 011-23725093 | [email protected] |
ACEO | 011-40236141 | 011-23725099 | [email protected] |
JS & ACEO & CVO | 011-40236174 | 011-23725090 | [email protected] |
DCEO | 011-40236117 | – | [email protected] |
DCEO | 011-40236114 | – | [email protected] |
DCEO | 011-40236122 | – | [email protected] |
DCEO | 011-40236123 | – | [email protected] |
DCEO | 011-40236124 | – | [email protected] |
DCEO | 011-40236125 | – | [email protected] |
DCEO | 011-40236126 | – | [email protected] |
DCEO | 011-40236132 | – | [email protected] |
DCEO | 011-40236112 | – | [email protected] |
DCEO | 011-40236143 | – | [email protected] |
Program Management Head, Market Health Head | 011-40236162 | – | [email protected] |
OSD to CEO | 011-40236140 | – | [email protected] |
PMU-Head | – | – | [email protected] |
Seller Organization Head | 011-45738164 | – | [email protected] |
Vice President-Product | 011-45738121 | – | [email protected] |
Director-Product Analytics | 011-45738111 | – | [email protected] |
Lead Buyer Dispute Resolution | – | – | [email protected] |
Director | – | 011-45738125 | [email protected] |
Head-Trainings | 011-45738124 | 011-40236134 | [email protected] [email protected] |
Head HR- functions | – | – | [email protected] |
Lead innovations, Start ups | 011-40236155 | – | [email protected] |
Director | 011-40236116 | 011-23725095 | [email protected] |
Director | 011-45738114 | – | [email protected] |
Director – Product | – | – | [email protected] |
Director – Quality | [email protected] | ||
Advisor – Procurement Policy and Contract Frame Work | 011-40236111 | 011-23725094 | [email protected] |
Advisor – Business Functions and Integration | 011-40236121 | 011-23725097 | [email protected] |
Advisor – Railways | 011-40236137 | – | [email protected] |
Advisor- IT | 011-40236100 | – | [email protected] |
Advisor-Defence Procurement | 011-40236157 | – | [email protected] |
DD-Incident Management | – | 011-45738132 | – |
Director Seller Cluster Management | 011-40236197 | 011-23708105 | dir.sellerclustermgt[@[gem.gov.in |
Head Super Category | 011-45738118 | – | [email protected] |
CM Finance | 011-40236158 | – | [email protected] |
Head-Branding & PR | _ | – | head.branding[hyphen][email protected] |
Sr. Manager | _ | – | [email protected] |
Reception | 011-40236197 | 011-23708105 | – |
Facilitators – Training Team
Central Training Team
State | Name | Designation | |
CENTRAL TEAM | Akhil Jindal | Training Head | [email protected] |
Regional Business Facilitators
State | Named Resources | Designation | Mobile | |
ANDAMAN & NICOBAR / ANDHRA PRADESH | Sheik Nizamuddeen | Business Facilitator | 7824074429 | [email protected] |
BIHAR | Mohammad Imtiyaz Ansari | Business Facilitator | 7823922504 | [email protected] |
KERALA / LAKSHADWEEP | Manesh Mohan | Business Facilitator | 9645642210 | [email protected] |
CHHATTISGARH | Amit kumar Upadhyay | Business Facilitator | 7823922507 | [email protected] |
DAMAN & DIU / DADRA & NAGAR HAVELI / GUJARAT | Sagar Soni | Business Facilitator | 9099988316 | [email protected] |
DELHI / RAJASTHAN | Suraj Sharma | Business Facilitator | 7823922511 | [email protected] |
CHANDIGARH / HARYANA | Naveen Joshi | Business Facilitator | 7823922510 | [email protected] |
MADHYA PRADESH | Sumeet Sharma | Business Facilitator | 7823922515 | [email protected] |
Sanjay Kumar Deharia | Business Facilitator | 7987704212 | [email protected] | |
UTTAR PRADESH | Praveen Kumar Wadhwani | Business Facilitator | 7823922518 | [email protected] |
HIMACHAL PRADESH / JAMMU & KASHMIR / PUNJAB | Kush Tyagi | Business Facilitator | 7823922519 | [email protected] |
MAHARASHTRA | Nikhil Patil | Business Facilitator | 7823922501 | [email protected] |
JHARKHAND | Kumar Amritanshu | Business Facilitator | 9971993542 | [email protected] |
ARUNACHAL PRADESH / ASSAM / MEGHALAYA / MANIPUR / MIZORAM / NAGALAND / TRIPURA | Niraj Nikunj | Business Facilitator | 9971119503 | [email protected] |
GOA / KARNATAKA | H S Gowtam | Business Facilitator | 9379049700 | [email protected] |
ODISHA | Sudhansu Pradhan | Business Facilitator | 8093694688 | Sudhansu[dot[[email protected] |
PUDUCHERRY / TAMIL NADU | Ramesh Mahadevan | Business Facilitator/Master Trainer | 7823922516 | [email protected] |
TELANGANA | Jayavadivel Raja | Business Facilitator/Master Trainer | 7823922517 | [email protected] |
WEST BENGAL | Biswajit Sarkar | Business Facilitator | 7278009733 | [email protected] |
UTTARAKHAND | Shashank Sharma | Business Facilitator | 6381085612 | [email protected] |
Useful Links
Social Sites
Frequently Asked Questions
What are the reasons that price variations between GeM and other Market Places? (Buyer Question)
The variation in retail price and GeM Price of a product may be due to below factors.
a) GeM offered prices are inclusive of all taxes.
b) GeM products may have a different warranty period.
c) GeM may offers onsite warranty for some products.
d) The other reason also payment terms.
Why I am not getting “Direct Purchase” option, what could be the reason? (Buyer Question)
Direct Purchase option is available upto Rs.25,000. For values more than Rs.25,000 and upto Rs. 5,00,000, Direct Purchase is available for L1 seller, after comparison. The orders above Rs.5,00,000, it is mandatory for the Buyer to proceed with Bid/RA creation.
For Vendors how many days service offering(s) gets approved?
It takes 72 working hours for approval
Is it possible to change price once encrypted & saved AND is it possible to add or edit technical specifications ?
No, it is not possible.
Are the Bids inclusive of GST?
Yes, the offer submitted by the seller is Inclusive of GST