BSES Yamuna Customer Care Helpline

BSES Yamuna Power Limited (BYPL) is a joint venture of Reliance Infrastructure Ltd. and the GoNCTD. Which covers 200 Sq KMS and around 15 Lakhs Customers in Central and East Delhi. It Serves 14 divisions. The Customer complaint toll free numbers and grievance cell details provided below.

BSES Yamuna Customer Care Helpline

BSES Yamuna Customer Care Toll Free Helpline & E-mail

Helpline Number 24×719122
helpline 24×7 Call center011-39999808
Streetlight Emergency Number011-41999808
SMS Service5616108
E-mail Support[email protected]
Report Theft Information via WhatsApp8588892156

Consumer Grievance Redressal Mechanism

TIER-I

Not response or not satisfied with above contacts customer may approach the following levels, 1) Customer care officer 2) Business manager 3)Circle Head 4) Head(Customer Service). Customer may mail in 4th level of resolve of the problem to the below address

E-mail: [email protected]

Post: Head, Customer Care, BSES Yamuna Power Ltd., Corporate Annexe building, CBD-3, Karkardooma, Delhi-110032

TIER-II(Independent Forum-Consumer Grievance Redressal Forum u/s 42 of Electricity Act, 2003)

If the problem is not resolved in the stage of Tier -1, Consumer may approach Consumer Grievance Redressal Forum(CGRF) as below

Consumer Grievance Redressal Forum(CGRF)
Sub-Station Building, Adj to BYPL Head Office,
Near Kurkardooma Courts,Kurkardooma,
Delhi- 110032
Tel: 8010939760
E-mail: [email protected]

TIER-III (Appellate Forum- Electricity Ombudsman u/s of Electricity Act, 2003)

If not satisfied with above CGRF orders, cutomer may approach with the “Electricity Ombudsman” at below mentioned address

Electricity Ombudsman
B-53, Pashchimi Marg,
Opp.Tagore International School,
Vasant Vihar, New Delhi-110057.
Tel: 011-26144979
Email: [email protected]

Report Corruption

BYPL Vigilance Department
Ph. no. : 8010930719
Whatsapp No. : 8588892156
E-mail : [email protected]

Useful Links

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Customer Feedback

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Divisional Offices

Division AreaContact Address
CHANDNI CHOWKSubstation Bldng, Near Town Hall, New Delhi 110006
DARIYA GANJKamla Market Office, Asaf Ali Marg New Delhi 110001
PAHAR GANJ11 KV substation,near Aram Bagh Qtr Paharganj, New Delhi – 110055
SHANKAR ROAD33 KV,Substation Building, Shankar Road, NEW DELHI 110060
PATEL NAGARSubstation Bldng, Block-18, East Patel Nagar,New Delhi -110018
KARKARDOOMABSES Corporate Annexe ,CBD-III GRID,Ground floor,Opposite Agarwal Fun City Mall, Karkardooma, Delhi-110032.
G T ROADSubstation Bldg, GT Road, Shahdara Adj to Hind Pocket Books ,Delhi-110095
KRISHNA NAGARF-15/2, Krishna Nagar, New Delhi-110051
LAXMI NAGAREast Guru Angad Nagar, Radhu Palace, Laxmi Nagar-110092
MAYUR VIHAR I-IISubstation Bldng, Adj to LSC, pocket 1, Mayur vihar-1,New Delhi
MAYUR VIHAR -IIISubstation Building -7, Near Somerville School, Vasundhara Enclave, Delhi-110096.
YAMUNA VIHARSubstation Building at C-7, Yamuna Vihar, New Delhi – 110053
KARAWAL NAGAR66 KV Grid Station,Bhagirathi, near Gokul puri police station, Yamuna Vihar,Delhi
NAND NAGRIC-102, Tahirpur Grid , Nandnagari New Delhi -110094