BSES Rajadhani Customer Care Helpline Number

BSES is a joint venture between Reliance infrastructure Ltd., and GoNCTD. BSES Rajdhani Power Limited(BRPL) is 750 sq kms Largest distribution company in Delhi. It Covers 19 divisions – Alaknanda, Khanpur, Vasant Kunj, Saket, Nehru Place, Nizamuddin, Sarita Vihar, Hauz Khas, R K Puram, Janakpuri, Najafgargh, Nangloi, Mundka, Punjabi Bagh, Tagore Garden, Vikas Puri, Palam and Dwarka.

BSES Rajadhani Customer Care Helpline Number

BSES Rajadhani Customer Care Number, E-mail

Helpline Toll Free 24×719123
Helpline Number 24×7011-3999 9707 (Call Center)
E-Mail Support[email protected]
E-mail Customer Support Head[email protected]
Harassment, Unethical Practices, Corruption related Complaints Via E-mail[email protected]
Call regardingHarassment, Unethical Practices, Corruption related Complaints +91 11 2627 3311
Report Theft Information via WhatsApp95550 10022
SMS Service 5616107
BRPL Corporate officeBSES Rajdhani Power Limited
BSES Bhawan, Nehru Place,
New Delhi-110019
Nearest Landmark: Nehru Place Bus Terminus.
Telephone: 011-39999911
Fax: 011-26419833

Consumer Grievance Redressal Mechanism

TIER-I

Consumer May contact through the above mentioned contact numbers, e-mail support for their issues like load enhancement/reduction, name/category change, new connection, wrong billing/reading, faulty/burnt/slow/fast meter, power outage, power fluctuation, not working of street light, reporting theft etc…

Customer may contact customer care executive, Business Manager, Circle head, Head Customer Services with the above mentioned contacts and post : Head- Customer Care, BSES Rajadhani Power Ltd, BSES Bhavan, Nehru Place, New Delhi-110019.

TIER-II (Independent Forum-Consumer Grievance Redressal Forum u/s 42 of Electricity Act,2003)

If not satisfied or not resolved complaint consumer may approach the Consumer Grievance Redressal Forum (CGRF)

Consumer Grievance Redressal Forum (CGRF)

Sub Station Building,
Sector V, Push Vihar,
New Delhi-110017,
Telephone-011-8468952631,8468935702.
Fax: 29564400
E-mail: [email protected]

TIER-III (Appellate Forum-Electricity Ombudsman u/s 42 of Electricity Act,2003)

In case of not satisfied with the CGRF, consumer may approach “Electricity ombudsman” at the below mentioned address

B-53, Pashchimi Marg,
Opp: Tagore International School,
Vasant Vihar, New Delhi-110057,
Tel: 011-26144979
E-mail: [email protected]

Useful Links

Official Website

Self Meter reading registration

FAQ

Schedule of Charges

Social links & App

Facebook

Twitter

Mobile App in App Store

Mobile App in Play Store

Divisional Offices

Name of the DivisionAddress
ALAKNANDABSES Customer Care Centre, E-Block Greater Kailash-2, near Gurudwara, New Delhi – 110048
KHANPURBSES Sub-Station Southend Apartment MB Road, near Indian Oil Petrol Pump Pulprahladpur, New Delhi – 110044
SAKETAdhchini 33 KV Grid Building, Aurobindo Marg, near Hero Honda Showroom, New Delhi – 110017
VASANT KUNJSector C- 9, Vasant Kunj, near Mother Dairy, New Delhi – 110070
NEHRU PLACEE-Block , Substation Building, East of Kailash, behind Sapna Cinema, New Delhi – 110019
NIZAMMUDIN11 KV Sub-Station, Nizamuddin West, near HP Petrol Pump, New Delhi – 110013
SARITA VIHARBSES Sub-station Building, Community Centre, New Friends Colony, near New Friends Colony Police Station, New Delhi – 110065
R K PURAMBSES Rajdhani Power Ltd. West Block, Sec-I, R.K Puram, near Sewa Bhavan, New Delhi – 110066
HAUZ KHASA-1/27, Safdarjung Enclave, near Green Field School, New Delhi – 110029
JANAK PURIG-8 Maya Enclave , Near Shaheed Pawan Sahani Chowk , Hari Nagar, New Delhi -110064
NAJAFGARH220 KV Grid Sub Station, Najafgarh, opposite Delhi Jal Board Office, New Delhi – 110043
JAFFARPUR220 KV Grid Sub Station, Najafgarh, opposite Delhi Jal Board Office, New Delhi – 110043
NANGLOISubstation Building No 1, Guru Har Krishan Nagar, Paschim Vihar, opposite Gurudwara, New Delhi – 110087
MUNDKASubstation Building No 1, Main Rohtak Road, near Surajmal Stadium, New Delhi – 110041
PUNJABI BAGHRoad No- 22, East Punjabi Bagh, near Dhingra Park, New Delhi – 110026
TAGORE GARDENTagore Garden, near Central Market, New Delhi – 110027
VIKAS PURIDistrict Centre Janakpuri, beside Sub Registrar Office, New Delhi – 110058
UTTAM NAGARDistrict Centre Janakpuri, beside Sub Registrar Office, New Delhi – 110058
MOHAN GARDENDistrict Centre Janakpuri, beside Sub Registrar Office, New Delhi – 110058
PALAMC-2-D, Janakpuri, Dabri More, Palam, near Orchid Hospital, New Delhi – 110058
DWARKAC-2C, Pocket 12, Janakpuri, near Agarwal Bhawan, New Delhi – 110058

Digi Seva Kendra (DSK) Contact Details

Digi Seva Kendra Serving DivisionAddress
Nehru PlaceAlaknandaBSES Bijli Digi Seva Kendra, BSES Bhawan Nehru Place New Delhi-110019
Nehru PlaceNehru PlaceBSES Bijli Digi Seva Kendra, BSES Bhawan Nehru Place New Delhi-110019
Nehru PlaceNizamuddinBSES Bijli Digi Seva Kendra, BSES Bhawan Nehru Place New Delhi-110019
RK PuramHauz KhasBSES Bijli Digi Seva Kendra, 33 KV Grid, Near Sewa Sadan, West Block, SEC – I R.K Puram, New Delhi – 110066
RK PuramR.K. PuramBSES Bijli Digi Seva Kendra, 33 KV Grid, Near Sewa Sadan, West Block, SEC – I R.K Puram, New Delhi – 110066
SaketSaketBSES Bijli Digi Seva Kendra, 33 KV Grid, BSES Adchini New Delhi-11016
Vasant KunjVasant KunjBSES Bijli Digi Seva Kendra, Near Sector A, Pkt C, Opposite D-1, Vasant kunj New Delhi 110070
Paschim ViharMundkaBSES Bijli Digi Seva Kendra, Power House, A-1 Paschim Vihar, Next to Milansar Appartment, New Delhi-110063
Paschim ViharNangloiBSES Bijli Digi Seva Kendra, Power House, A-1 Paschim Vihar, Next to Milansar Appartment, New Delhi-110063
Paschim ViharPunjabi BaghBSES Bijli Digi Seva Kendra, Power House, A-1 Paschim Vihar, Next to Milansar Appartment, New Delhi-110063
Dashrath PuriPalamBSES Bijli Digi Seva Kendra, BSES G2 – Grid Dashrathpuri, Opp. Dashrathpuri Metro Gate no. 3, New Delhi-110045
Dashrath PuriDwarkaBSES Bijli Digi Seva Kendra, BSES G2 – Grid Dashrathpuri, Opp. Dashrathpuri Metro Gate no. 3, New Delhi-110045
JanakpuriJanakPuriBSES Bijli Digi Seva Kendra, Hari Nagar, Maya Enclave Near Ghanta Ghar, Opposite Narayan Mandir, New Delhi-110064
VikaspuriMohan GardenBSES Bijli Digi Seva Kendra, BSES Janakpuri District Centre Near Transport Authority New Delhi-110058
VikaspuriUttam NagarBSES Bijli Digi Seva Kendra, BSES Janakpuri District Centre Near Transport Authority New Delhi-110058

BRPL Offices in South Circle

Circle DivisionOffice
SouthSaket(SKT)(Customer/Cash/DGM(Commercial), Adchini Mehrouli Road
SouthSaket(SKT)CGRF,
Sec-5,Pushp Vihar,
Phone No : 32978194/32978195-Fax:29564400
SouthSaket(SKT)MMG/EMG Lab,
Sec-7,Pushp Vihar
SouthSaket(SKT)DGM(Operational),
D-Block,Saket
SouthSaket(SKT)Assistance Center,
MMTC,Near Aurbindo College
SouthSaket(SKT)Assistance Center,
MIG Saket
SouthSaket(SKT)Assistance Center,
Jaunapur
SouthSaket(SKT)Assistance/Cash Center,
Chattarpur,
Phone No : 32960237 , 26303734
SouthSarita Vihar(SVR)Store,
Sri Niwas Puri
SouthSarita Vihar(SVR)Customer/Cash/DGM(Commercial),
New Friends Colony
SouthSarita Vihar(SVR)Assistance Center,
Sri Niwas Puri,Opp Sarvodaya Vidayala,
Phone : 32960234
SouthSarita Vihar(SVR)Assistance Center,
Kalindi Colony Near C-35,
Phone : 32506020 / 26926571
SouthNehru Place(NHP)DSS Office,
Okhla Phase-3 Building
SouthNehru Place(NHP)Customer/Cash/DGM(Commercial),
E Block East of kailash,Near Sapna Cinema
SouthNehru Place(NHP)Head Office/Cash Counter,
BSES Bhawan,
Phone No : 3009-9999- Fax: 39999890
SouthNehru Place(NHP)Cash Counter,
VSNL Grid
SouthNehru Place(NHP)Assistance/Cash Center/,
Okhla Phase-2,
Phone No : 32959893 / 26385095
SouthNehru Place(NHP)Dispensary,
Kailash Colony market
SouthNehru Place(NHP)Office Building/Cash Counter,
Building 20
SouthNehru Place(NHP)Assistance Center,
Amar Colony near Gurudwara
Phone No : 32959858 / 32594189
SouthNehru Place(NHP)Assistance Center,
Okhla Ph-2 Complain Center
SouthNehru Place(NHP)Assistance/Cash Center,
Okhla Phase-3,
Phone No : 32959817 / 26926487
SouthAlaknanda(ALN)Assistance/Customer/Cash/DGM(Commercial, GK-2 ,
Phone No : 32970794 / 29211269
SouthAlaknanda(ALN)Vigilance Office,
I-Block C.R. Park
SouthAlaknanda(ALN)Assistance Center,
DDA Flats,Kalkaji,
Phone No : 32475118 / 26026271
SouthAlaknanda(ALN)Assistance Center,
OKHLA PHASE-1,
Phone No : 32006997 / 26814911
SouthVasant Kunj(VKJ)Assistance/Cash/DGM(Commercial),
C-9,Vasant Kunj,
Phone No : 32960168 / 26124974
SouthVasant Kunj(VKJ)Assistance/Cash Center,
Kapashera,
Phone No : 25069166
SouthVasant Kunj(VKJ)Assistance/Cash Center,
MahipalPur
Phone No : 32960246 / 26783316
SouthVasant Kunj(VKJ)Assistance/Cash Center,
D-4,VasantKunj
Phone No : 32960248 / 26125283
SouthVasant Kunj(VKJ)Assistance Center,
Bijwasan,
Phone No : 32960166 / 28061932
SouthHauz Khas(HKS)Customer/Cash/DGM(Commercial),
A-1/27,Safdarjung Development Area
SouthHauz Khas(HKS)Cash Counter,
Police Colony,Hauz Khas
SouthHauz Khas(HKS)MMG,
Bhim Nagari,Opp IIT Gate.
SouthHauz Khas(HKS)Assistance Center,
Green Park,
Phone:32952920 / 26562700
SouthHauz Khas(HKS)Regulatory Body,
DERC Building,
Phone No : 26673276/26673608
SouthNizamudin(NZD)Customer/DGM(Commercial),
Nizamuddin West
SouthNizamudin(NZD)Assistance Center/Furniture Store,
Jangpura Store,
Phone No : 32596485 / 9350261420/ 24373444
SouthNizamudin(NZD)Assistance/Cash Center,
Defence Colony,
Phone No : 32960155 / 32960156 / 24331331
SouthNizamudin(NZD)Assistance Center,
Lodhi Colony,
Phone No : 32966483 / 32596473 / 24621949
SouthNizamudin(NZD)Assistance Center,
Jangpura Near Community Center
SouthKhanpur(KHP)Cash Counter,
Pushpa Bhawan,Madangir
SouthKhanpur(KHP)Cash Counter,
Instl Area,Tuklkabad
SouthKhanpur(KHP)Cash/DGM(Commercial),
Pul Prahladpur,
Phone No : 32475489 / 32988768 / 26366640
SouthKhanpur(KHP)Meter Lab,
Meter Lab Pusph Vihar
SouthKhanpur(KHP)Assistance/Customer Center,
Vishwakarma Colony,Pul Prahladpur
SouthKhanpur(KHP)Assistance Center,
D Block,Sangam Vihar,
Phone No : 32546245 / 26043613

BRPL Offices in West Circle

CircleDivisionOffice
WestJaffarpur(JFP)Cash/Collection Counter,
AFO Office,Guru HariKisan Nagar
WestJaffarpur(JFP)Assistance/Cash/custmer care Office,
66kv Substation Bldg,
Phone No : 32990245 / 25318305
WestJaffarpur(JFP)Assistance center,
Dassa Village,
Phone No : 32978580 / 25313238
WestJaffarpur(JFP)Assistance center,
Ujwa Village,
Phone No : 32978513 / 25318306
WestJaffarpur(JFP)Assistance center,
CRPF Building,
Phone No : 32475529
WestJaffarpur(JFP)Assistance center,
Mitraun Village,
Phone No : 32475526 / 28011033
WestJaffarpur(JFP)Assistance center,
Ghuman Hera,
Phone No : 32978465
WestNajafgarh(NJF)Collection/Cash/Custmer care Office,
220 kv S/S Building.
WestNajafgarh(NJF)Assistance center,
Vill Jhatikra More,
Phone No : 32506246 / 25316068
WestNajafgarh(NJF)Assistance center,
Vill-Chawalla,
Phone No : 25317375/ 32953821/ 25017375
WestNajafgarh(NJF)Assistance center,
S/S Building Near Bus Stand,
Phone No : 32559334 / 32007016 / 32475038
WestNajafgarh(NJF)Assistance center,
S/S Building Daulatpur
WestNajafgarh(NJF)Assistance center,
Bharthal,
Phone No : 25314089
WestVikaspuri(VKP)GIS WEST+TRAINING CENTER,
GIS WEST,VIKASPURI
WestVikaspuri(VKP)Assistance / Collection Center,
Milap Nagar,Uttam Nagar,
Phone No : 32529171 / 28562880 / 32982657
WestVikaspuri(VKP)Assistance center,
LIG-2,Hostal Village,
Phone No : 32007074 / 25355600
WestVikaspuri(VKP)Assistance center,
C-Block Near Gym Park,
Phone No : 32475508 / 25571025
WestVikaspuri(VKP)Assistance/Cash Center,
Anand Vihar,Uttam Nagar
WestTagore Garden(TGN)Assistance/Cash/Collection Counter,
24 Block Tilak Nagar,
Phone No : 32475385 / 25998330
WestTagore Garden(TGN)Assistance/ Collection Center,
Near Raghuveer Nagar,A-Block,
Phone No : 32007143 / 25913560
WestTagore Garden(TGN)Customer Care,
Distt Office.
WestDwaraka(DWK)Assistance Center,
Sec-13,Pkt-1,Ph-2,
Phone No : 32546079
WestDwaraka(DWK)Sec-4,
In front of DPS School,
Phone No : 32007073 / 28034960
WestNangloi(NGL)Customer/Cash/Collection Office ,
Guru Hari Kisan Nagar,Near Meta Singh School.
WestNangloi(NGL)Assistance/Cash office,
NH-10,Petrol Pump.
WestNangloi(NGL)Assistance Center,
S/S No-5,Udyog Nagar,
Phone No : 32978237/ 25185300
WestNangloi(NGL)Assistance Center,
GH-9,Opp Sunder Vihar,Paschim Vihar,
Phone No : 32966528 / 25280910