Customer care numbers
| Customer care helpline toll free | 1800-258-8181 |
| Customer Care Number | 033-4409-9090 |
| Head office contact number | 033-6609-0909 |
Email Support
| Customer Support Email | [email protected] |
| Careers related | [email protected] |
| Media | [email protected] |
Head office
Address
Floors 12-14, Adventz [email protected],
BN 5, Sector V, Salt Lake City,
Kolkata 700091.
Timings:Monday to Saturday (9:00 am to 6:00 pm) – Except 2nd and 4th Saturday
Contact Number: 033-6609-0909
Customer facilitation center for RTGS & NEFT Transactions
Deputy Vice President
Email Id: [email protected]
Ph No.: 033-4045-6456 / Ext: 5131 / 5415
Grievance Redressal Process & Contact Details
Level 1:
| Call | Branch | |
| [email protected] | 1800-258-8181 / 1800-258-8181 | Nearest branch |
Not satisfied with level 1 then approach as below
Level 2:
If not satisfied with level 1 you may contact cluster head in your nearest branch.
Level 3:
Still not satisfied with the resolutions of the above, you can escalate the issue to the below
Head – Banking Operation & Customer Service
Email Id: [email protected]
Ph No.: 033-6609-0909